Vitae Recruitment is pleased to announce an exciting opportunity for an IT Support Officer role based in Limassol, Cyprus. Our client, a reputable private company within the financial services industry, is seeking a skilled IT professional to join their growing team in Limassol. As an IT Technical Support professional, you will be integral in maintaining and optimizing our computer systems and networks. Reporting directly to the CIO, you will serve as the first point of contact for technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction. The ideal candidate will work collaboratively with various departments to enhance technological processes and address any IT related issues that arise, contributing to the overall success of the organization.
Duties & Responsibilities:
- Install, configure, and update computer hardware, operating systems, and applications.
- Provide direct support to staff, assisting with system setups and troubleshooting via phone or face-to-face interaction.
- Diagnose and resolve hardware and software issues, including support for Microsoft Office 365, Google Suite, Windows 10 and 11, video conferencing tools, phone systems.
- Manage hardware maintenance and replacement, including Laptops, PCs and printers.
- Assist with the deployment of new applications and systems.
- Create and manage user accounts, ensuring secure and efficient access control.
- Maintain IT hardware Asset deployment.
- Prioritize and handle multiple issues simultaneously in a fast-paced environment
Key Attributes:
- Proven experience in an IT-related role
- Strong understanding of computer operating systems, hardware and software.
- Ability to troubleshoot and resolve technical issues effectively
- Familiarity with IT security protocols and best practices
- Analytical thinking skills.
- Problem-solving mindset and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently as well as part of a team
This position offers an excellent opportunity to grow within a dynamic team in a supportive environment. The company values employee development and provides continuous learning opportunities, competitive compensation, and a comprehensive benefits package. Join a forward-thinking organization where your expertise in IT will be fully utilized and appreciated.